Cancellation Policy

At MPS (Mobile Petrol Station), we understand that plans can change. Our cancellation policy is designed to be fair to our customers while also covering the operational costs of preparing and dispatching fuel deliveries. Please review the following terms regarding cancellations and associated fees.

1. Cancellation Timeframe
Cancellation Before Dispatch: Customers may cancel their orders without any charges if the cancellation is made before the fuel has been dispatched from our facility.
Cancellation After Dispatch: If the cancellation is made after the fuel has been dispatched but before delivery has been completed, a cancellation fee will apply.

2. Cancellation Fee
A cancellation fee of 5,000 Naira will be charged for any order canceled after the fuel has been dispatched from our facility.

3. How to Cancel
Mobile App/Website: You can cancel your order through the MPS mobile app by accessing your order history, go under Scheduled tab and select the cancel order.
Customer Service: You can also cancel your order by contacting our customer service hotline at [Phone Number] or via email at [Email Address].

4. Refunds
Before Dispatch: If you cancel your order before the fuel has been dispatched, you will receive a full refund of any payments made. Refunds are ONLY added as a credit into your wallet, and it can be used during your next order
After Dispatch: If you cancel your order after the fuel has been dispatched, the cancellation fee of 5,000 Naira will be deducted from your refund. The remaining amount will added as a credit into your wallet.

5. Exceptions
Force Majeure: In cases of unavoidable events or circumstances beyond our control (such as natural disasters, severe weather, or government restrictions), we reserve the right to waive the cancellation fee at our discretion.
MPS Error: If the cancellation is due to an error on the part of MPS (e.g., incorrect delivery, wrong fuel type), the cancellation fee will not apply, and a full refund will be issued.

6. Disputes
If you believe you have been incorrectly charged a cancellation fee, please contact our customer service team at [Email Address] or [Phone Number]. We will review your case and, if applicable, issue a refund of the cancellation fee.

7. Changes to the Cancellation Policy
MPS reserves the right to modify or update this cancellation policy at any time. Any changes will be effective immediately upon posting on our website and mobile app. Customers will be notified of significant changes via email or app notification.

By using MPS services, you acknowledge that you have read, understood, and agree to this cancellation policy.